Refund policy

Refund Policy

We want you to be happy with your purchase. Please read the following carefully.

Returns & Exchanges

• We do not offer refunds for change of mind.

• Exchanges or store credit may be offered on eligible items, at our discretion.

• Items must be unused, in original condition, and returned within 7 days of purchase.

• Proof of purchase is required.

Custom & Made-to-Order Items

• Custom orders are non-refundable and non-exchangeable.

• This includes custom saddlery, custom dog collars, engraved items, and made-to-order products.

Sale Items

• Sale items are final and are not eligible for refund, exchange, or store credit.

Faulty Items

• If an item is faulty, please contact us within 7 days of receiving your order.

• Faults will be assessed in line with Australian Consumer Law.

• Normal wear and tear, misuse, or damage caused after purchase is not considered a fault.

Gift Cards

• Gift cards are non-refundable and cannot be redeemed for cash.